What is ISO 9001?
ISO 9001 is the world’s most recognised quality management standard and is used in over one million organisations globally. Essentially, it provides a management framework to improve business practices and helps you to provide services and products that meet your customers’ expectations.
The standard is based on a number of quality management principles and prescribes systematic control of the processes that your business uses. Designed and intended to apply to virtually any manufacturing process or service, ISO 9001 can help your organisation to become more efficient and perform better through improved customer satisfaction, staff motivation and continual improvement.